Canvas is the main system you'll use to access course materials, submit assignments, take quizzes, and communicate with instructors. This page brings together the key Canvas and technology support options for CSUEB online and hybrid students.
Canvas issue right now? Call 1-866-325-0853 (24/7). For Online Campus questions: online@csueastbay.edu or 510-885-2700.
Canvas technical support (24/7)
For Canvas-specific issues - login problems, error messages, uploading assignments, course content not loading - Canvas offers round-the-clock technical support:
Phone support
Call 1-866-325-0853 any time, day or night.
Online Campus support
Online Campus can help if you can't see a course in Canvas, have questions about online classes, or need course-specific support.
Recommended technology
- Reliable internet and a laptop or desktop computer (tablets and phones may not support all Canvas features).
- Current web browser (Chrome, Firefox, Edge, or Safari) with cookies and pop-ups enabled for Canvas and related tools.
- Webcam and microphone if your instructor uses Zoom or other video tools.
Help with other tools used in Canvas
Your instructors may use Zoom, Panopto, publisher websites, or other integrated apps within Canvas. If you have trouble accessing a specific tool:
- Check your course announcements or syllabus for tool-specific instructions.
- Contact your instructor using the Canvas Inbox or the email listed in the syllabus.
- If the problem continues, contact Online Campus or Canvas 24/7 support.
Additional student resources
Need something not listed here? The Students Hub is your starting point for all CSUEB online student resources.