This is the hub for online and hybrid students at 51ÁÔÆæ. Whether you're starting your first online course or you've been here a while, the sections below cover the support, services, and resources available to you.
Getting started checklist
Work through these steps in order during your first week:
- Activate your NetID and check your Horizon email - both required for university communications.
- Log in to Canvas at horizon.csueastbay.edu using your NetID. Your courses appear here once enrolled.
- Review your syllabus for each class - note key dates, attendance expectations, and how to reach your instructor.
- Verify your tech - laptop or desktop computer, current browser (Chrome, Firefox, Edge, or Safari), reliable internet, webcam and microphone for Zoom.
- Walk through Canvas features - modules, assignments, discussions, gradebook.
- Bookmark the help line - 1-866-325-0853 for 24/7 Canvas support.
Canvas and technology
Recommended technology: laptop or desktop computer (not just a phone), current browser, webcam and microphone for Zoom, reliable internet (cable, fiber, or solid mobile broadband).
Tips for online success
Online courses cover the same material as on-campus - flexibility doesn't mean less work. Plan for 12 to 15 hours per 3-unit course per week.
Time management
- Block specific hours each week for each course - protect them like in-person class times.
- Use a calendar or task tracker to capture every deadline.
- Build in slack for unexpected interruptions; don't pack the schedule wall-to-wall.
Communication
- Use Canvas Inbox to message your instructor; expect 24-48 hour response on weekdays.
- Attend virtual office hours - they're usually empty and you'll get focused help.
- Keep your tone professional. Online communication carries less context, so clarity matters more.
Study strategies
- Take active notes - paraphrase the material, don't just highlight.
- Teach the material back to yourself or a study partner.
- Work in focused 50-minute blocks with short breaks. Two focused hours beats four distracted ones.
Student support services
Every CSUEB support service works for online students. All of these serve you whether you're on campus or remote:
Tutoring & writing
SCAA online tutoring across most disciplines. Free Writing Center help via Zoom. Math drop-in and scheduled sessions.
Library
Research support via chat, Zoom, and email. Full database access from off-campus with your NetID.
Counseling (CAPS)
Free counseling for enrolled students. Teletherapy available for students living anywhere in California.
Basic needs
Pioneers for HOPE provides food, housing, and emergency support.
Accessibility Services
Register for accommodations like extended time, captions, and accessible course materials.
Academic advising
Through your major department; advisors meet via Zoom for online and hybrid students.
